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Product Details
Luxe Basick Collection
Our go-to Luxe Basick Collection is soft and lightweight. Made of high quality of premium korean chiffon, it has beautiful flow and long-lasting comfort when worn.
DETAILS:
- Material: Premium Korean Chiffon
- Measurements: 2.0m x 0.65m (Approximate)
- Shape: Rectangle shawl with four (4) side of Baby-Seam
OPACITY LEVEL: 4
Note:
Level 1 is totally see-through that needs an inner to cover the neck,
Level 2 is see-through that might need an inner to cover the neck depending on the colour
Level 3 is semi see through that needs double layer to cover the neck
Level 4 is almost opaque and does not need double layer to cover the neck
Level 5 is totally opaque
DISCLAIMER:
Bear in mind that all the photos are captured in a photography studio with bright lights from all angle. The colours are made to the most similar possible and might vary from each computer settings.
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Return & Exchange Policy
NOTE:
- Importance to make a video unwrapping and including a clear legible Awb or consignment letter. Complete view of the products without any skips in the record.
- After receiving the package, take a picture of it from the front, the back, and every side before opening it to preserve any proof.
RETURN AND EXCHANGE POLICY
Items that are in an unwashed, unaltered, and unworn condition with price tag and invoice, returns will be accepted if delivered back within 3 days from arrival of package and one time exchange only.
All the returns will be subject to the following term and conditions:
1) This policy is only applicable to full-priced item(s) on our website.
2) Items purchased during sales and promotion are non-refundable and are not allowed for size exchanges. Please refer to the size chart available before making any purchase. Items damaged or torn during delivery must be report once parcel delivered and received and it must be returned within 3 days after the report is made. We will replace the item, but it is subject to remaining stock. Goods must be with return form slip.
3) Item(s) can only be returned or exchanged if there is/are any defect(s) found on the item, exchange size if stock still available OR the item received is incorrect. However, exchange design is not allowed after the order has been submitted.
4) All shipping costs are borne by the customer, and Byaqla are not liable until the item reaches our office.
5) Byaqla reserve the right to refuse any refund request if we determine that a customer is abusing our return and exchange policy, and the product will be sent back to you.
6) Byaqla is not liable for items that are bought out from any third party. Only returns with correct Order ID will be attended.
7) All refunds and reimbursement will be made in the form of Store Credit into Byaqla website account. No cash will be refunded.
8) Self Pick Up - Customer must pick up order within 7 days after purchase has been made, if customer cannot make it, we will process your item by postage. To avoid keeping item for too long / Missing order.
However, customers are advice to notify us at (E-mail) by quoting the order number and the product details at byaqla@gmail.com or contact our Customer Support via Whatsapp
We reserve the right to change these policies at any time without prior notice. Please call us at +6019-2704808 if you have any inquiries about returns or exchanges.
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International Delivery
INTERNATIONAL SHIPPING POLICIES
NOTE:
- Importance to make a video unwrapping and including a clear legible Awb or consignment letter. Complete view of the products without any skips in the record.
- After receiving the package, take a picture of it from the front, the back, and every side before opening it to preserve any proof.
- All items are subject to the terms and conditions listed below:
- Item purchased are strictly non-refundable in any circumstances.
[Unless there is a manufacturing issue, there will be a refund, and reimbursement will be made in the form of Store Credit into Byaqla website account. No cash will be refunded]
- Exchanges of any size, color, or design are strictly prohibited. [Change of mind are not permitted.]
- Byaqla is not liable for items that bought out from any third party. Only purchased made with correct Order ID will be attended.
- The cost of shipment is determined by weight and is handled by Ninja Van courier.
- The shipment will be handled by HQ in two to three working days. There won't be any urgent orders filled.
Warning! International Shipping Customs Duty
- All duties, taxes, and fees will be bear by shoppers once it crosses the border.
- Duties, taxes, and other cross-border fees are non-refundable if the shopper refuses the goods.
- Return orders incur non-refundable shipping charges.
- Delivery time estimates for each nation will vary depending on courier and customs clearance.
- Customers should get in touch with Customs in each nation directly regarding "lost packages."
****Your order may be subjected to Customs and Duty charges payable by the recipient of the order upon delivery. You may be contacted by our carrier partner via SMS and/or email regarding ID and import clearance charges.
Byaqla will not be held liable for any Good and Services Tax (GST) charges regulated under the Customs Act, the Goods and Services Act and the Regulation of Imports and Exports Act by your country. Kindly take note of the GST charges before proceeding with the purchase.
SERVICE PROVIDED: BYAQLA(FAQ'S)
International Delivery
- I changed my mind; can I receive a refund?
- Sorry, no! Item purchased are strictly non-refundable in any circumstances. [Unless there is a manufacturing issue, there will be a refund, and reimbursement will be made in the form of Store Credit into Byaqla website account. No cash will be refunded]
- Are size, color, and design changes possible?
- Sorry, no! Exchanges for any size, color, or design are strictly prohibited. Please measure your size using the provided sizing chart, then select the real color and design that you want.
- How much does it cost to ship an overseas delivery?
- To confirm the pricing, please check the available region at checkout on our website or get in touch directly with our online sales team.
- Which shipping methods are available internationally?
- Singapore orders are shipped using Ninja Van Courier Service, while others international deliveries, DHL courier services will be utilized.
- What is the estimated time of arrival for my package?
- For international delivery, it usually arrives in 7 to 20 business days or more depending on courier and customs clearance. Please bear these dates in mind when you expect your delivery to arrive.
- How may I follow up on my order?
- As soon as your order is processed, we will update you on its shipping status. We will send you an email with an order ID and tracking number so you can follow the progress of your package at every stage, so please make sure to check your inbox. If you can't find it, please look in your Junk Mail folder.
- Can I modify my shipping address after placing my order?
- Apologies, no! Once an order is placed, it is not possible to change the shipping address. Don't forget to verify your shipment details again, including your name, address, and phone number. Verify it before submitting an order for an international shipment. Once sent, we are not able to return.
- Will import and customs fees be applied to my package.
- It is the recipient's obligation to pay all taxes, tariffs, and customs fees. Since these fees differ greatly between nations, we are unable to estimate the total cost. In addition to having no control over the fees levied, Byaqla is unable to provide any kind of reimbursement.
- When checking out, my nation is not listed. What ought I to do?
- Please contact our customer service for assistance if your country is not displayed throughout the checkout process. If an alternate delivery option is available for your area, we will attempt to find a way to let you place your order or guarantee that it can be placed.
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